Política de envío

Processing and Shipping
Orders typically ship within 3-5 business days. Orders placed on Fridays, weekends, or holidays are processed the
next business day. These timelines may extend to 7-14 business days during holidays, launches, inclement weather,
and other high-volume periods. Signed copies and personalized products require additional production time before
they ship.
Orders ship from our fulfillment centers in the United States.
Orders are shipped using a variety of carriers, selected based on destination, weight, and service level. Your tracking
email will identify the carrier handling your shipment.
Orders shipped to PO boxes are limited to carriers that deliver to PO boxes, and some shipping options may not be
available for these addresses.

Tracking
Once your order ships, you will receive an email with tracking information.
If you need help tracking your order, email info@mysignedcopy.com with your order number.

International Shipping
We ship to select destinations outside the United States. Available countries are shown at checkout. If your country
does not appear, we are not currently shipping there.
International orders are processed on the same 3-5 business day timeline as domestic orders. After shipping, delivery
typically takes 10 to 21 business days depending on destination and customs clearance. Customs processing is
controlled by the destination country and can add time we are not able to predict or expedite.
Any applicable duties, taxes, and import fees are calculated and collected at checkout, so there is nothing to pay on
delivery. These charges are set by the destination country and are not refundable once your order has shipped.
Tracking is provided for all international orders. Tracking detail may be limited once a package transfers to a local
carrier in the destination country.
Please confirm your address carefully before ordering. International addresses cannot be changed once an order
leaves our fulfillment center, and orders returned to us because of an incorrect or incomplete address are subject to
return shipping costs.
Shipping protection is available on international orders and can be added at checkout.
Packages refused at delivery are not eligible for refund. International orders are not eligible for return or exchange.

Address Changes
My Signed Copy is not responsible for incorrect addresses entered at checkout. We will make our best effort to
correct an address before the order leaves the warehouse. The customer is responsible for any additional shipping
charges resulting from rerouting an order.

Lost or Stolen Shipments: Orders Without Shipping Protection
If the tracking for your order shows that it was delivered and you are unable to find it, please contact the carrier.
If they are unable to help you, please contact us via info@mysignedcopy.com
My Signed Copy takes lost and stolen items very seriously. If you believe your order was lost or stolen, please inform
us via info@mysignedcopy.com, and we will request an investigation by the shipping company. We will take no action
toward refunding or replacing a shipment until the shipping company completes this investigation. If you believe your
package was stolen, we strongly suggest that you submit a police report. Due to limits on filing claims with major
shipping companies, you must report a lost or stolen shipment within one month of the date your order shipped.
Refunding or replacing lost or stolen orders will be done at the sole discretion of My Signed Copy.